File Storage Overview
If you're new to Filemail, the way we handle storage might seem a bit complex at first — but don’t worry, we’ve made it easy to understand. This guide walks you through the essentials of how storage works, how it’s allocated across different plans, and what to do when you’re running low. Whether you're a casual user or managing storage across an entire team, this overview will help you make the most of your Filemail account.
Storage Plan Overview
Here’s a quick breakdown of how much storage each plan includes:
Personal plan: Includes 250 GB of storage space.
Pro plan: Offers 1 TB of storage—perfect for frequent file transfers. Allows for purchasing more if needed.
Business plan: Each user receives 1 TB of individual storage. Similarly to Pro, allows for purchasing more if needed.
Enterprise plan: Fully customizable storage—tailored to your organization’s needs.
Key Principles of Filemail Storage
Understanding how storage is structured within Filemail helps you manage it effectively. Here are the main points to keep in mind:
Storage is assigned per user. For example, in a Business plan with 3 users, each user gets their own 1 TB allocation. Storage is not pooled or shared across users.
All transfers count toward your storage usage, regardless of whether they’re set to expire soon or stored permanently.
You can quickly check your current storage usage by hovering over your account name in the top bar, or by visiting your Settings page.
Company admins on Business and Enterprise plans can view all users' storage status and delete selected transfers to reclaim space.
Both Business and Enterprise users can store files permanently. These will continue to occupy storage space on the sender’s (or receiver’s, in the case of incoming transfers) account until manually deleted.
If a user exceeds their storage limit, they will be unable to send or receive additional files until space is freed up.
To free up storage, users can:
Use our storage cleanup tool in the Storage Overview settings page
Manually delete transfers from their Inbox or Sent files section
Wait for transfers to expire
Adjust the expiration date of individual transfers if necessary
When additional space is required beyond your current plan, you’ll need to upgrade your Filemail account or purchase more storage (Pro and Business plans feature).
Please refer to How can I Free Up Some Storage Space? guide for more details on this.
For larger storage needs or fully customized configurations, feel free to reach out to us at support@filemail.com for an Enterprise quote.
Need help figuring out which plan is right for your use case? Just let us know—we’re here to help you scale smoothly.