What are Filemail's refund and cancellation policies?
General refund policy
Filemail accounts are paid for up-front. If you only need an account for a few months, then we recommend signing up for an Account on a monthly basis. By signing up for a yearly account you save 16.5% compared to the monthly plan. We can give out this rebate since you have committed to be our customer for a period of 1 year, as opposed to 1 month. This also means that we cannot make a pro rated refund during the year that is paid for. If you are in the free trial period and wish to avoid charges, ensure the cancellation is submitted and confirmed before the trial ends.
Downgrading
If you downgrade we only charges you a prorated amount the next time you are billed for your new plan.
Canceling an account You can cancel your subscription at anytime. We do not make a prorated refund - we simply leave the account open for as long as you have paid for. To cancel during your free trial period, ensure that the cancellation request is registered and confirmed before the trial ends to avoid automatic subscription charges.
Unused account We do not keep track of how much/little you use your Filemail Account. This is entirely up to you. Little or no use of a Filemail account does not qualify for a refund. If you need to report issues related to cancellations or unexpected charges, log in to your account, go to the Help & Support section, and provide detailed information such as billing dates and proof of cancellation attempts. However, exceptions to the no-refund policy may be considered in cases where cancellation was not possible due to factors beyond your control, or when judged appropriate by customer support. To explore this, promptly contact the support team with details of your situation.