On Business and Enterprise plans, Filemail offers two types of user roles: Administrator and User. These roles help organizations manage access, security, and customization options effectively.
Administrators
Admins have full control over the company account and its configuration. They can manage all users, subscriptions, and security settings, as well as oversee branding and portal setup. Admins also have access to all transfers, files, and download activity from any user or admin within the company.
This role is ideal for team leads, IT administrators, or compliance officers who manage organization-wide policies and data governance.
Users
Users can send and receive files, manage their own transfer preferences, and create their own Portals, but they cannot modify company-wide settings or access billing or administrative controls.
Each user can manage their own storage usage and files, while admins retain the ability to view and manage storage for all users in the account.
Feature Access by Role
Feature | User | Admin |
Updating company details | – | ✓ |
Updating company billing information | – | ✓ |
Subscription management | – | ✓ |
Access to invoice history | – | ✓ |
User management | – | ✓ |
Storage management | Own storage only | All users’ storage |
Security configuration | – | ✓ |
Custom subdomain customization | – | ✓ |
Filemail messages customization | – | ✓ |
Set transfer options when sending files (expiration date, password, encryption) | ✓ | ✓ |
Transfer tracking | Own transfers only | All users’ transfers |
Usage statistics | – | ✓ |
SSO configuration | – | ✓ |
2FA (Two-Factor Authentication) | ✓ (can be forced by admin) | ✓ |
Portals creation | ✓ | ✓ |
Portals administration | Only portals created by the user | All company portals |
Send file requests | ✓ | ✓ |
Summary
Admins have complete administrative access, including billing, storage, and all transfers made by users or other admins. They can view, configure, and secure the entire company account.
Users have operational access — they can send and receive files, manage their own storage, and set up portals — but cannot alter shared settings or view company-wide data.
This separation ensures strong organizational control while giving individual users flexibility and autonomy in their daily workflows.