If you have problems uploading files, we recommend that you give the following suggestions a try:

  • Use a different browser: We recommend using Google Chrome, Mozilla Firefox, Opera or Apple Safari. IE also works reasonably well as long as Silverlight and/or flash is installed.
  • Use Filemail Desktop! This is the most robust way of sending files - and it also supports sending folders. Grab it here: http://www.filemail.com/apps
  • Restart pc/mac and also router/firewall. You'd be amazed how many times this resolves the problem.
  • Disable Firewall/Antivirus software – if that has been installed.
  • Make sure the files you are sending are not opened in another program and that they are located on a local hard drive.
  • Try to send some other files - just to see if these are uploaded ok
  • Click Ctrl + R in your browser in order to refresh www.filemail.com properly (and thereby making sure you get our latest scripts/code)

If you still have trouble, please contact support and explain your problem.

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