Files sent with Filemail often have an expiry date. When this date is reached, the files are permanently deleted from our servers. We do however keep backups for a tad longer - so in some cases we are able to recover files from our backup systems.
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If you visit a download page where files have recently expired - you'll see this message: 
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We'll do our best to recover your files, but there are no guarantees. If we are unable to recover the files then you won't pay anything 👍
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If the download page says that the file cannot be recovered - then there is no way we can recover it. Please ask the sender to resend the files.