Files sent with Filemail often have an expiry date. When this date is reached, the files are permanently deleted from our servers. We do however keep backups for a tad longer - so in some cases we are able to recover files from our backup systems.
If you visit a download page where files have recently expired - you'll see this message:
We'll do our best to recover your files, but there are no guarantees.
If we are unable to recover the files then you won't pay anything 👍
Files that expired many months ago cannot be recovered. You'll have to ask the sender to re-send these files.