# Filemail.com Help Center

> Advice and answers from the Filemail Team

## Contact Management

- [Manage contacts](https://support.filemail.com/en/articles/354396-manage-contacts.md)
- [Contact Groups Management](https://support.filemail.com/en/articles/11154773-contact-groups-management.md)

## Cloud-Based File Storage

- [File Storage Overview](https://support.filemail.com/en/articles/3720158-file-storage-overview.md): Learn all about storing files with Filemail - the new way
- [How can I free up some storage space?](https://support.filemail.com/en/articles/1668663-how-can-i-free-up-some-storage-space.md): You will need to delete some of your sent or received files. It is possible via Storage Cleanup tool or Sent and Inbox pages
- [How do I delete sent files](https://support.filemail.com/en/articles/3803393-how-do-i-delete-sent-files.md)
- [How do I make received files available forever?](https://support.filemail.com/en/articles/1668725-how-do-i-make-received-files-available-forever.md): You can set it on Company Settings page.
- [How to check how much storage space is currently in use?](https://support.filemail.com/en/articles/1668703-how-to-check-how-much-storage-space-is-currently-in-use.md): This information is available on your profile page.
- [I am running out of storage. What should I do?](https://support.filemail.com/en/articles/1668721-i-am-running-out-of-storage-what-should-i-do.md): Keep calm and clean up some old transfers \(or upgrade your account\).
- [I can't see an option to choose "Forever" from the availability drop down.](https://support.filemail.com/en/articles/1668701-i-can-t-see-an-option-to-choose-forever-from-the-availability-drop-down.md): This feature is available to Business and Enterprise users.
- [Store Files Forever](https://support.filemail.com/en/articles/1668572-store-files-forever.md): With Filemail you can send or receive files and forget about expiration dates. We will keep the files there for you - forever.
- [Storage Pricing](https://support.filemail.com/en/articles/1714504-storage-pricing.md): How much it will cost to store data with Filemail?
- [Where is my data stored?](https://support.filemail.com/en/articles/1722959-where-is-my-data-stored.md): Filemail allows you to choose where your data is stored and ensures you get the best upload and download speeds possible.

## Customization

- [How can I change my signature?](https://support.filemail.com/en/articles/354413-how-can-i-change-my-signature.md)
- [Hide sender e-mail from download page](https://support.filemail.com/en/articles/4627392-hide-sender-e-mail-from-download-page.md): How to customize your download page

## Downloading Shared Files

- [Specifying the download location for each transfer](https://support.filemail.com/en/articles/11162632-specifying-the-download-location-for-each-transfer.md)
- [Password Protect Download](https://support.filemail.com/en/articles/354401-password-protect-download.md)
- [How to download only a few files not all of them?](https://support.filemail.com/en/articles/4122983-how-to-download-only-a-few-files-not-all-of-them.md): You received 100s of files but only needed 5 of them and you don't want to download all of them just to get the files you need
- [Can Filemail recover my files?](https://support.filemail.com/en/articles/354426-can-filemail-recover-my-files.md): Answer: Yes - sometimes!
- [Can I extend the expiration date of my files?](https://support.filemail.com/en/articles/354399-can-i-extend-the-expiration-date-of-my-files.md)
- [Who downloaded the file?](https://support.filemail.com/en/articles/354409-who-downloaded-the-file.md)
- [Why your transfer may appear to be downloaded immediately after completion?](https://support.filemail.com/en/articles/11524159-why-your-transfer-may-appear-to-be-downloaded-immediately-after-completion.md)
- [Filemail Desktop – Automatic Downloads](https://support.filemail.com/en/articles/13158538-filemail-desktop-automatic-downloads.md): Automatically download incoming files and keep them organized without manual work.
- [Why can’t I locate my downloaded files from Filemail.com on my mobile device?](https://support.filemail.com/en/articles/12156974-why-can-t-i-locate-my-downloaded-files-from-filemail-com-on-my-mobile-device.md)
- [How does Filemail handle malicious files in ZIP archives and individual file uploads?](https://support.filemail.com/en/articles/12157085-how-does-filemail-handle-malicious-files-in-zip-archives-and-individual-file-uploads.md)

## Filemail Transfer Apps

- [The file transfer apps offered by Filemail](https://support.filemail.com/en/articles/354395-the-file-transfer-apps-offered-by-filemail.md): The various file transfer apps, add-ins and API you can use to send files
- [How do the mobile file transfer apps work?](https://support.filemail.com/en/articles/354397-how-do-the-mobile-file-transfer-apps-work.md): The low-down on how to send large videos, audio files, pictures, whatever you want
- [Filemail CLI](https://support.filemail.com/en/articles/6366837-filemail-cli.md): What Is the Filemail CLI Tool?
- [How to send files from Mobile](https://support.filemail.com/en/articles/3991918-how-to-send-files-from-mobile.md)
- [Outlook Add-in is not starting](https://support.filemail.com/en/articles/354394-outlook-add-in-is-not-starting.md)
- [Send files with Outlook](https://support.filemail.com/en/articles/4152133-send-files-with-outlook.md): How to send files using Outlook
- [Watching a video on your phone](https://support.filemail.com/en/articles/1233821-watching-a-video-on-your-phone.md): Instructions for watching or opening video files on iOS and Android
- [Where to locate downloaded files on your mobile device \(Smartphones, Tablets\)](https://support.filemail.com/en/articles/4189793-where-to-locate-downloaded-files-on-your-mobile-device-smartphones-tablets.md)
- [Filemail Desktop machine-wide installation](https://support.filemail.com/en/articles/10429651-filemail-desktop-machine-wide-installation.md): This article describes how you can install Filemail Desktop machine-wide / server-wide for all users.
- [Understanding TCP vs. Filemail's UDP Acceleration Protocol \(UAP\)](https://support.filemail.com/en/articles/11125278-understanding-tcp-vs-filemail-s-udp-acceleration-protocol-uap.md): When transferring files with Filemail, understanding the underlying protocols can clarify how our service optimizes your experience.
- [Installing the Filemail Add-in for Outlook \(Personal Installation\)](https://support.filemail.com/en/articles/15586672-installing-the-filemail-add-in-for-outlook-personal-installation.md)
- [Filemail for Outlook – Microsoft 365 deployment guide](https://support.filemail.com/en/articles/15564532-filemail-for-outlook-microsoft-365-deployment-guide.md): Complete guide to installing the Filemail Add-in for Outlook in Microsoft 365, including deployment, user assignment, and configuration options.
- [Filemail Outlook Add-in: How it works](https://support.filemail.com/en/articles/15192200-filemail-outlook-add-in-how-it-works.md): Filemail Outlook Add-in lets you send email attachments as encrypted Filemail transfers directly from Outlook.
- [Filemail Outlook Add-in: Getting started](https://support.filemail.com/en/articles/15192225-filemail-outlook-add-in-getting-started.md): Learn how to send files directly from Microsoft Outlook in a secure way using the Filemail Outlook Add-in
- [Filemail Outlook Add-in: Settings](https://support.filemail.com/en/articles/15192328-filemail-outlook-add-in-settings.md): Step-by-step setup guide for the Filemail Outlook Add-in settings. Explaining what the different settings mean and how to use them.
- [Filemail Outlook Add-in: FAQ](https://support.filemail.com/en/articles/15192364-filemail-outlook-add-in-faq.md): Find answers to common questions about the Filemail Outlook Add-in

## File Transfer Rate

- [Download shared files faster](https://support.filemail.com/en/articles/354407-download-shared-files-faster.md): Filemail Desktop allows you to download files without requiring an account or subscription, making it easy and accessible for all users.
- [I am getting slow download speed](https://support.filemail.com/en/articles/354403-i-am-getting-slow-download-speed.md)
- [I am getting slow upload speed](https://support.filemail.com/en/articles/354405-i-am-getting-slow-upload-speed.md)

## General

- [What is Filemail?](https://support.filemail.com/en/articles/354392-what-is-filemail.md): Find out what Filemail is, and the many services and products we offer
- [Copyright infringement](https://support.filemail.com/en/articles/354423-copyright-infringement.md): Copyright Infringement and Policy Violations Response
- [Filemail Cookies policy](https://support.filemail.com/en/articles/1896030-filemail-cookies-policy.md): Here you can learn what cookies are and why and how we use them to provide you the best experience.
- [Filemail & GDPR](https://support.filemail.com/en/articles/1896082-filemail-gdpr.md): Here you can learn what personal data Filemail is storing and how you can control this process.
- [Free file sharing service](https://support.filemail.com/en/articles/4103694-free-file-sharing-service.md): You can use Filemail for free with some limitations. Here are the details.
- [How can you offer a free service?](https://support.filemail.com/en/articles/354391-how-can-you-offer-a-free-service.md)
- [How secure is Filemail?](https://support.filemail.com/en/articles/354393-how-secure-is-filemail.md)
- [I am still waiting for my verification email](https://support.filemail.com/en/articles/3823152-i-am-still-waiting-for-my-verification-email.md): Filemail activation email has not been received
- [Terms of use and Privacy Policy](https://support.filemail.com/en/articles/1947030-terms-of-use-and-privacy-policy.md)
- [User Roles and Permissions](https://support.filemail.com/en/articles/12782281-user-roles-and-permissions.md): Learn about the differences between admin and user roles on Business and Enterprise plans.
- [Release notes](https://support.filemail.com/en/articles/13067151-release-notes.md): This page contains information about the recent releases of Filemail Web and Filemail Desktop.

## Integration

- [Microsoft Entra ID integration with Filemail](https://support.filemail.com/en/articles/5194183-microsoft-entra-id-integration-with-filemail.md): See how easy it is to use Single Sign-on \(SSO\) with Microsoft Entra ID \(former Azure AD\) and Filemail.
- [Google Workspace integration with Filemail](https://support.filemail.com/en/articles/6417296-google-workspace-integration-with-filemail.md): See how easy it is to use Single Sign-on \(SSO\) with Google Workspace and Filemail.
- [Zapier + Filemail](https://support.filemail.com/en/articles/5540127-zapier-filemail.md): This guide describes some of the possibilities with using Zapier as an integration platform between Filemail and many other services.

## Plans & Subscriptions

- [Do you offer a free trial?](https://support.filemail.com/en/articles/354416-do-you-offer-a-free-trial.md)
- [Can I pay monthly?](https://support.filemail.com/en/articles/354427-can-i-pay-monthly.md)
- [How can I reset my password?](https://support.filemail.com/en/articles/354411-how-can-i-reset-my-password.md)
- [Reset password is not working](https://support.filemail.com/en/articles/354406-reset-password-is-not-working.md)
- [How do I upgrade my account?](https://support.filemail.com/en/articles/354415-how-do-i-upgrade-my-account.md)
- [How can I add more users?](https://support.filemail.com/en/articles/354418-how-can-i-add-more-users.md)
- [How can I change payment method?](https://support.filemail.com/en/articles/354417-how-can-i-change-payment-method.md)
- [Credit card verifications with 3D Secure](https://support.filemail.com/en/articles/3161515-credit-card-verifications-with-3d-secure.md): Learn about security measures in Filemail's payment flow when using a credit card.
- [How do I cancel my subscription?](https://support.filemail.com/en/articles/354419-how-do-i-cancel-my-subscription.md)
- [How to cancel your iOS subscription?](https://support.filemail.com/en/articles/5945716-how-to-cancel-your-ios-subscription.md): We explain how you can cancel your Filemail Subscription activated on an iOS device with Apple Subscriptions
- [How to cancel your Google Play subscription](https://support.filemail.com/en/articles/6114957-how-to-cancel-your-google-play-subscription.md): We explain how you can cancel your Filemail Subscription activated on an Android device with Google Play
- [How to remove all my data from Filemail databases?](https://support.filemail.com/en/articles/11406666-how-to-remove-all-my-data-from-filemail-databases.md)
- [Does Filemail support on-premises \(in-house\) fileservers ?](https://support.filemail.com/en/articles/354421-does-filemail-support-on-premises-in-house-fileservers.md)
- [What payment methods are available?](https://support.filemail.com/en/articles/354420-what-payment-methods-are-available.md)
- [Where can I find receipt for my payment?](https://support.filemail.com/en/articles/354428-where-can-i-find-receipt-for-my-payment.md): Learn how to access and download your Filemail invoices from your account settings.
- [Refund Policy](https://support.filemail.com/en/articles/1139500-refund-policy.md): Explains the cancellation and refund policy of Filemail

## Receive Files

- [Filemail Portals](https://support.filemail.com/en/articles/12230026-filemail-portals.md): Portals are customizable pages in Filemail that let anyone send you files easily without needing a Filemail account.
- [Creating File Requests with Filemail Portals](https://support.filemail.com/en/articles/12326047-creating-file-requests-with-filemail-portals.md): This article describes how you can create a file request using Portals in Filemail.
- [Filemail Portals - custom field administration](https://support.filemail.com/en/articles/12952678-filemail-portals-custom-field-administration.md): This guide explains how custom fields work and how to configure them.
- [Filemail Portals - Recipient management in multi-user plans](https://support.filemail.com/en/articles/12952718-filemail-portals-recipient-management-in-multi-user-plans.md): This guide explains managing recipient availability for multi-user accounts.
- [Filemail Portals - custom confirmation page](https://support.filemail.com/en/articles/15190593-filemail-portals-custom-confirmation-page.md): Customize the post-upload experience in Filemail Portals
- [Recipients are not receiving e-mails](https://support.filemail.com/en/articles/354429-recipients-are-not-receiving-e-mails.md)
- [Two factor authentication for received files](https://support.filemail.com/en/articles/1183150-two-factor-authentication-for-received-files.md): Enable two factor authentication in order to increase security when receiving sensitive files from others
- [Unzipping files on macOS](https://support.filemail.com/en/articles/1291121-unzipping-files-on-macos.md): Download with Filemail Desktop instead \(or use Keka.io to unzip on mac\)

## Send Files

- [How do I send folders?](https://support.filemail.com/en/articles/354410-how-do-i-send-folders.md)
- [Two-factor authentication when sending files](https://support.filemail.com/en/articles/11524078-two-factor-authentication-when-sending-files.md)
- [My upload failed](https://support.filemail.com/en/articles/354404-my-upload-failed.md)
- [Too many download notifications](https://support.filemail.com/en/articles/354402-too-many-download-notifications.md)
- [Problems uploading](https://support.filemail.com/en/articles/354408-problems-uploading.md)
- [How to send files with Filemail](https://support.filemail.com/en/articles/13400210-how-to-send-files-with-filemail.md): Learn how to send files using Filemail with step-by-step instructions for email delivery, download links, and Portal uploads.

## Security

- [Security Introduction](https://support.filemail.com/en/articles/9845172-security-introduction.md)
- [Is Filemail certified under ISO 27001 or other security standards?](https://support.filemail.com/en/articles/9844712-is-filemail-certified-under-iso-27001-or-other-security-standards.md)
- [Does Filemail comply with the GDPR and other data protection regulations?](https://support.filemail.com/en/articles/9844725-does-filemail-comply-with-the-gdpr-and-other-data-protection-regulations.md)
- [Is Filemail compliant with HIPAA requirements?](https://support.filemail.com/en/articles/9844734-is-filemail-compliant-with-hipaa-requirements.md)
- [Is data encrypted in transit and at rest?](https://support.filemail.com/en/articles/9844738-is-data-encrypted-in-transit-and-at-rest.md)
- [How does Filemail ensure the physical security of its data centers?](https://support.filemail.com/en/articles/9844741-how-does-filemail-ensure-the-physical-security-of-its-data-centers.md)
- [Has Filemail implemented an incident response plan?](https://support.filemail.com/en/articles/9844744-has-filemail-implemented-an-incident-response-plan.md)
- [What measures are in place to protect against data breaches?](https://support.filemail.com/en/articles/9844747-what-measures-are-in-place-to-protect-against-data-breaches.md)
- [Has Filemail implemented a security awareness program for employees?](https://support.filemail.com/en/articles/9844749-has-filemail-implemented-a-security-awareness-program-for-employees.md)
- [Does Filemail support multi-factor authentication \(MFA\)?](https://support.filemail.com/en/articles/9844750-does-filemail-support-multi-factor-authentication-mfa.md)
- [Can users choose where their data is stored geographically?](https://support.filemail.com/en/articles/9844753-can-users-choose-where-their-data-is-stored-geographically.md)
- [Is personal data transferred outside of the EU/EEA?](https://support.filemail.com/en/articles/9844756-is-personal-data-transferred-outside-of-the-eu-eea.md)
- [How are third parties managed and audited by Filemail?](https://support.filemail.com/en/articles/9844760-how-are-third-parties-managed-and-audited-by-filemail.md)
- [Does Filemail perform regular security audits and penetration testing?](https://support.filemail.com/en/articles/9844763-does-filemail-perform-regular-security-audits-and-penetration-testing.md)
- [Does Filemail provide access to security and penetration testing reports?](https://support.filemail.com/en/articles/9844765-does-filemail-provide-access-to-security-and-penetration-testing-reports.md)
- [How does Filemail ensure the security of endpoint devices?](https://support.filemail.com/en/articles/9844768-how-does-filemail-ensure-the-security-of-endpoint-devices.md)
- [How does Filemail maintain network security?](https://support.filemail.com/en/articles/9844769-how-does-filemail-maintain-network-security.md)
- [How does Filemail manage system patching and vulnerability?](https://support.filemail.com/en/articles/9844772-how-does-filemail-manage-system-patching-and-vulnerability.md)
- [Can the real-time security monitoring techniques used by Filemail be outlined?](https://support.filemail.com/en/articles/9844775-can-the-real-time-security-monitoring-techniques-used-by-filemail-be-outlined.md)
- [Does Filemail support Single Sign-On \(SSO\)](https://support.filemail.com/en/articles/9844778-does-filemail-support-single-sign-on-sso.md)
- [How does Filemail handle data backup and disaster recovery?](https://support.filemail.com/en/articles/9844779-how-does-filemail-handle-data-backup-and-disaster-recovery.md)
- [What measures are in place to ensure the integrity and authenticity of transferred files?](https://support.filemail.com/en/articles/9844781-what-measures-are-in-place-to-ensure-the-integrity-and-authenticity-of-transferred-files.md)
- [How does Filemail handle customer data during the termination of service?](https://support.filemail.com/en/articles/9844782-how-does-filemail-handle-customer-data-during-the-termination-of-service.md)
- [What is Filemail's policy on data sharing with government authorities?](https://support.filemail.com/en/articles/9844783-what-is-filemail-s-policy-on-data-sharing-with-government-authorities.md)
- [End to End Encryption with Filemail](https://support.filemail.com/en/articles/10313859-end-to-end-encryption-with-filemail.md): This article explains how Filemail's E2EE \(End-to-End Encryption\) works.
- [Can I sign a Data Processing Agreement \(DPA\) with Filemail?](https://support.filemail.com/en/articles/11496421-can-i-sign-a-data-processing-agreement-dpa-with-filemail.md)

## Policy

- [Terms and Conditions of Use](https://support.filemail.com/en/articles/9756527-terms-and-conditions-of-use.md): This disclaimer/terms of service notification are subject to change without notice.
- [Privacy Policy](https://support.filemail.com/en/articles/9756652-privacy-policy.md): Your privacy is very important to us, and keeping your information confidential is at the heart of everything we do.
- [Cookies Policy](https://support.filemail.com/en/articles/9756667-cookies-policy.md): Cookies are used to store identifiers and other information which allows Filemail to work securely and reliably for you.